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My Policies

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Mormor Sewing Studio

Quilting by Leann McClain

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Deposits

Once a design is agreed upon, I request a deposit of 20% of the estimated cost before construction or longarming.  The balance is due upon receipt of your treasured quilt.

Shipping and Handling

I attempt to ship your order as soon as it is finished, and depending on its complexity, will vary in the amount of time it takes to complete.  I will try to give you an estimate of how long to expect.   

I offer the following shipping methods to USA buyers only.  
    
USPS Priority Mail Flat Rate with $50 insurance included - in whatever size box will fit the product or products.
(Large flat rate boxes at the new rate since February of 2014 are now $17.90)
Standard UPS Ground
UPS Second Day
UPS Overnite      

 

Shipping costs will vary by the weight and type of shipping desired:    

 


   

Returns

Customers often ask what my return policy is. My goal is for complete customer satisfaction. If you are not completely happy with your purchase, I want to hear about it. Let me know if something is wrong and I will do what I can to make it right.

I will not, however, be held responsible for the outcome of requests that do not meet my exacting standards.  If you are unhappy about the outcome of a product in which you insisted upon a design that is not suitable for the fabric  or the quilt, including thread colors that contrast the fabrics in the quilt, I will not offer you a refund.  I will stand behind the workmanship of my design suggestions.  If you are not satisfied with an embroidery product you may return it within 7 days for a refund minus shipping charges. Refunds are at my discretion and will be granted only if the product has not been laundered, and after I have it back in my possession to address your concerns. 

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Mormor Sewing Studio - Owned and operated by Leann McClain
Business Phone: (979)242-5097 If no answer, please leave a message!
107 Tomahawk Lane, La Grange, Texas 78945